Frequently Asked Questions

Welcome to the FAQ section. Customer satisfaction is of utmost importance at Rtouchxp, and we make every effort to meet your expectations. If you still have any questions that are not answered here please feel free to contact us! We are always at your service

(1) How does this work ?
(2) How will I know how much my picture will cost?
(3) How will I get a free estimate?

(1) Send your digital photos or scan your prints and e-mail them to: retouchxp@yahoo.com  
Please explore our scanning guide here 
http://www.retouchxp.com/how-to-scan.htm  
Email them to us by simply using your current Email program and click the Attachment button and send to: retouchxp@yahoo.com .

After a careful inspection of your photos we will email you with a firm price. Only after we have an ok from you will work start on the project.
Our turn around time is 2 business days.

(2) You can look at the price list to determine an average price for your picture. Every photo is different and requires different attention so the price may vary. We provide free estimates and you will know the complete price before any work starts on you photo. You will be contacted with the actual cost before the work begins. ALL services Retouchxp offers are 100% Satisfaction Guaranteed for 30 days.

(3) After receiving your photos and examining them we will email you with the price. Only after we have an ok from you will work start on the project. 

(5) This means you will need to scan your photos onto your computer's hard drive by using a scanner. or transfer them from your digital camera to your computer. for more information please click here. 

**-A-**Almost all photo developing shops (like FedEx Kinko's), Walgreen's and internet cafes, will be able to scan your photo for you, and give it to you on a disk, or perhaps even email it to us on your behalf. Just make sure you ask them to scan it as a high ‘resolution’ JPG (minimum 300dpi).

**-B-** We recommend an online service to scan them for you. 
It will cost you only $1 per photo.
Please explore 
http://www.photoscan4u.com/

They will scan and email it back to your email address same day and your original picture will be mailed back to you.

Then just forward the scanned photos to our email address info@retouchxp.com  

(7) Email to us by simply using your current Email program, Log into your E-mail account and Compose a new E-mail, addressed to retouchxp@yahoo.com Click the Attach button; browse your computer to locate the photo(s) you would like to send. (25 MB max)

If you have very large image files or your have problems sending your image via e-mail, we recommend a free service called www.sendthisfile.com  that specialists in sending large files over the internet. The service is free - all you have to do is sign up and send your file. 

(8) The acceptable file types are JPEG, TIFF, TGA, BMP, PNG, RAW, NEF and PSD. The total file size should not exceed 25 MB. and resolution should be about 300dpi.

(9) Every photo restoration project is different and everyone receives personal attention. We will evaluate your needs on an individual basis and work toward your goal, not ours.

Minor Photo Restoration is defined as follows

• The photo is in very good condition &needs only a couple of minor adjustments, enhancements or repairs

• Some scratches, cracks, dust or rust spots.

• Minor color, saturation & contrast adjustments.

Moderate Photo Restoration is defined as follows 

• The photo has moderate damage, such as the damage to faces, hands, hair, dress or background.

• Parts of the photo are missing.

• The photo is crumpled due to water damage

• The scratches, cracks, mould or rust spots.

• A part is missing after having stuck to glass in the frame (probably due to storage in a damp basement).

Extreme photo Restoration is defined as follows 

• The photo has serious damage, such as Missing moderate parts of faces or other major details of the photograph which need to be replaced with bits of other old photos (which we have) for this specific purpose.

• Severe damage of any kind, with missing, faded yellowed or stained portions.

• Serious stains & fading.

• Numerous scratches & cracks.

 Because photo restoration is very particularized it can be hard to give an exact quote before seeing the scanned photograph and extent of its damage. But we promise to settle on a price before any work begins with no hidden or added charges.

(10) Very often your photo requires several types of improvements. For example digital slimming, red eyes removal and whitening the teeth. After uploading the image you will be able to select as many services as you need. 

(11) Once we receive payment, we will begin working with your photos. We guarantee your photos will be completed under a maximum of 2 business days. We can maximize the quality of work and provide the satisfaction our customers deserve even with a high volume of orders. However, we typically will have everything completed and on its way back to you in 2-3 business days or less, again this can vary depending on which services are needed as well as the volume requested.

(12) A pre-payment is required to begin with your project. Due to the time and effort it takes to work on Digital Photos, we will not start on your photo(s) until payment has been received. If you are not fully happy with the finished picture, we will continue to work on it until you are absolutely satisfied. Our goal is to achieve 100% customer satisfaction.
ALL services Retouchxp offers are 100% Satisfaction guaranteed for 30 days. 

(13)We accept all major credit cards, including VISA, MasterCard, American Express, Discover/Novus, Diners Club, JCB and all derivatives of these brands. 

(14) We do not store your credit card info anywhere on our site. We never even see your financial information.2Checkout.com, Inc., one of the proven leaders in Internet payment solutions, is an authorized dealer of the services provided by Retouch Experts. 2Checkout.com uses the most modern and reliable methods of keeping your credit card info secure and we feel they are trusted partners in keeping your financial data secure.

(15) Yes, At your request, we will email you a proof of the progress of work on your photos this is the easiest and fastest way for you to view work in progress and your finished product. During this time any changes or modifications you may require will be performed and an updated proof will be emailed. Once your photos are completed we will email you a final proof of the finished work. 

(16) We offer an unconditional Money back guarantee. Restoring, colorizing  photographs are not exact sciences. What looks like a perfect photo to one may not look the same to another. We understand this and if you are not happy with the results you pay nothing  (100% Satisfaction Guaranteed for 30 days).

(17) We do not accept nude photos or any form of pornography.

Back to top

 BACK 

Home  / about us / Gallery / Privacy Policy / How to scan my photos  / Comments  /  F A Q  Contact us / Price List / Order Form / Site Map /  Site Map 2