 |
|
|
|
|
|
|
|
|
Welcome
to the FAQ section. Customer satisfaction is of
utmost importance at Rtouchxp, and we make every effort
to meet your expectations. If you still have any
questions that are not answered here please feel free to
contact us! We
are always at your service
|
|
|
|
(1)
How does this work ?
(2) How will I know how much my
picture will cost?
(3) How
will I get a free estimate?
|
|
|
(4)
Can I send you the original photo through mail? |
|
(5) How do
I get my photos onto my computer? |
|
(6) Need
help or don't own a scanner? |
|
(7) What is
the best way to send my photo?
|
|
(8) What
file type and size should I send?
|
|
(9) I
want to apply several types of modifications to my
photo, is this possible? |
|
(10) How long will
it take Retouch Experts to service my photos?
|
|
(11) When do I pay? |
|
(12) What
type of payments do you accept? |
|
(13) Is
your payment form secure? Will my credit card info be
stored in a safe place? |
|
(14) Can I see a proof of the progress of work on my
photo before it is sent to me?
|
|
(15) What if I am not happy with the results? |
|
|
|
|
(1) Send your digital photos or scan your prints and e-mail them to:
retouchxp@yahoo.com
Please explore our scanning guide here
http://www.retouchxp.com/how-to-scan.htm
Email them to us by simply using your current Email program and click the Attachment button and send to:
retouchxp@yahoo.com
.
After a careful inspection of your photos we will email you with a firm price. Only after we have an ok from you will work start on the project.
Our turn around time is
2 business days. |
|
|
|
|
Back to top |
|
 |
|
|
(2)
You can look at the price list to
determine an average price for your picture. Every photo
is different and requires different attention so the
price may vary. We provide free estimates and you will know the complete price before any work starts on you photo. You will be contacted with the actual cost before the work begins. ALL services Retouchxp offers are 100% Satisfaction Guaranteed for 30 days.
|
|
|
|
|
Back to top |
|
|
|
|
|
(3)
After receiving your photos and examining them we will email you with the price. Only
after we have an ok from you will work start on the
project. |
|
|
|
|
Back to top |
|
|
|
|
|
(4) No we do not accept original photos through mail. As e-mailing your photo ensures safety of your originals.
|
|
|
|
Back to top |
|
|
|
|
(5)
This means you will need to
scan your photos onto your computer's hard drive by
using a scanner. or transfer them from your digital
camera to your computer. for more information please
click
here. |
|
|
|
|
Back to top |
|
|
|
|
|
(6)
Can not scan
your photos?
No problem!
**-A-**Almost all photo developing shops (like
FedEx Kinko's), Walgreen's and internet cafes, will be able
to scan your photo for you, and give it to you
on a disk, or perhaps even email it to us on
your behalf. Just make sure you ask them to scan
it as a high ‘resolution’ JPG (minimum 300dpi).
**-B-** We
recommend an online service to scan them for
you.
It will cost you
only $1 per photo.
Please
explore
http://www.photoscan4u.com/
They will scan and email it back
to your email address same day and your original
picture will be mailed back to you.
Then just forward the scanned
photos to our email address
info@retouchxp.com
|
|
|
|
|
Back to top |
|
|
|
|
|
|
|
|
|
(7)Email
to us by simply using your current Email program and click the Attachment button and send to:
retouchxp@yahoo.com
. If you have very large image files or your have problems sending your image via e-mail, we recommend a free service called
www.sendthisfile.com
that specialists in sending large files over the internet. The service is free - all you have to do is sign up and send your file.
|
|
|
|
|
Back to top |
|
|
|
|
|
(8)The
acceptable file types are JPEG, TIFF, TGA, BMP, RAW, NEF and PSD. The file
should be at about 300 dpi. |
|
|
|
|
Back to top |
|
|
|
|
|
|
|
|
|
(9)
Very often your photo
requires several types of improvements. For example
digital slimming, red eyes removal and whitening the
teeth. After uploading the image you will be able to
select as many services as you need. |
|
|
|
|
Back to top |
|
|
|
|
|
(10) Once we
receive payment, we will begin working with your photos. We
guarantee your photos will be completed under a maximum of 2
business days. We can maximize the quality of work and provide
the satisfaction our customers deserve even with a high volume
of orders. However, we typically will have everything completed
and on its way back to you in 2-3 business days or less, again
this can vary depending on which services are needed as well as
the volume requested. |
|
|
|
|
Back to top |
|
|
|
|
|
(11)
A pre-payment is
required to begin with your project
ALL services Retouchxp offers are 100% Satisfaction
guaranteed for 30 days. |
|
|
|
|
Back to top |
|
|
|
|
|
(12)We
accept all major credit cards, including VISA,
MasterCard, American Express, Discover/Novus, Diners
Club, JCB and all derivatives of these brands. |
|
|
Great news! www.retouchxp.com is now accepting Pay Pal payments for all services. |
|
|
|
Back to top |
|
|
|
|
|
(13)
We do not store your credit
card info anywhere on our site. 2Checkout.com, Inc., one
of the proven leaders in Internet payment solutions, is
an authorized dealer of the services provided by Retouch
Experts. 2Checkout.com uses the most modern and reliable
methods of keeping your credit card info secure. |
|
|
|
|
Back to top |
|
|
|
|
|
(14)
Yes, At your
request, we will email you a proof of the progress of
work on your photos this is the easiest and fastest way
for you to view work in progress and your finished
product. During this time any changes or modifications
you may require will be performed and an updated proof
will be emailed. Once your photos are completed we will
email you a final proof of the finished work. |
|
|
|
|
Back to top |
|
|
|
|
|
(15)
We offer an
unconditional Money back guarantee. Restoring,
colorizing
photographs
are not exact sciences. What looks like a perfect photo to
one may not look the same to another. We understand this
and if you are not happy with the results you pay
nothing (100%
Satisfaction Guaranteed for 30 days). |
|
|
|
|
Back to top |
|
|
|
|
The Adobe Flash Player must be
installed to view the chat window. |
|
|
We are available
7 days a week, including holidays for your
convenience. Just
email us
and we will have someone from our Team help you with
your questions or needs.
|
|
|
|
|
|
|
|
|
|
|
|
|
Back to top |
|
|
|
|
|
BACK |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Home /
about us / Gallery /
Privacy Policy /
How to scan my photos / Comments
/ F A Q
Contact us /
Price List /
Order Form /
Site Map /
Site Map 2 |
|
|
|
|
|
